FAQs

Do You Offer a 100% Money Back Guarantee?

Yes. You have up until 7 days after receiving your new computer or other electronic to return it and get all 100% of your money back. All that we ask is that the merchandise is returned in new condition, with all of its original packaging and nothing has been done to void the warranty. We want you to have full peace of mind when buying from us.

What is Your Unlimited Tech Support?

When you purchase a new laptop, desktop or tablet with Windows operating system and with 12 months of our Member Benefits Plan, you are automatically enrolled in unlimited technical support. As long as you have a high speed internet connection for the device, one of our technical specialists will log into the device and fix most any software issue that is affecting your device. It doesn’t matter if it takes one hour or up to 40 to address the issue our technical specialist will fix it. If we cannot fix it, then we will either issue a Return Merchandise Authorization (RMA) and fix it ourselves or exchange it for a new computer during the manufacturer warranty period.

What if I buy a TV, Can I Still Use Your Tech Support?

Yes. If you are purchasing any other device, like a TV, iPad or gaming console, you can apply the unlimited remote Tech Support to one computer you own in your household, provided that the operating system is still supported by Microsoft and the system issue is not hardware related and it has high-speed Internet access. Tech support for a computer that is not purchased through us does not include offering an RMA in house repair or replacement option.

What Else Does Your Tech Support Cover?

Our specialists can deal with malware, viruses or even helping you install software. We recommend you contact us once every three months so we can make sure your computer is tuned and running at optimal performance. As long as you are participating in our Member Benefits Program, you can take advantage of this service.

Who Is Tronix Country?

We help thousands of people purchase merchandise they otherwise couldn’t by offering credit bureau reporting and affordable payment plans. We work harder to earn your business and keep it. If you aren’t sure, then we encourage you to please listen to what our customers have to say about us by clicking on this link.

Who Should Consider Buying from Tronix Country?

People with past credit problems and people who want to avoid hidden fees and excessive interest rates. Not only will you be able to own name brand merchandise at affordable payments, but we also report your unsecured credit line every month to a major credit bureau. This can have a dramatic impact on your credit rating for when you want to purchase a car or apply for additional credit lines.

How Much Credit Will I Get?

Our credit lines range from $500 to $3,500, depending on what you purchase and information you provide about yourself and making a small down payment. If you want to purchase an item for more than your credit limit, tell us what you want and our Account review department will help you obtain a larger credit line, sometimes in just minutes.

What Makes Tronix Country Different?

  • Guaranteed Approval
  • No Hidden Fees or interest charges
  • Tech Support to back up our product offering
  • Member Benefits
  • Unlimited Customer Support

FREE Merchandise through our Reward Points Program, which is similar to major credit cards or airline miles.

Is Tronix Country a credit repair company?

We are not a credit repair company.

But some CUSTOMERS’ CREDIT SCORES have GONE UP while having an Account with Tronix Country.

We cannot directly influence your credit score. We can only report your payment history with us. There are several factors that comprise your credit score. Managing your credit accounts properly and paying your bills on time, including your account with us among others, can have a positive impact on your credit. We are not a credit repair company. As a Tronix Country customer you will receive a copy of Breakthrough Credit, where you can better understand how your credit works, how to manage it better, and helpful tips on stretching your dollars farther. It’s our commitment to you.

Why are our prices higher than other retailers?

Our program is not for everyone. Tronix Country realizes that sometimes bad things can happen to good, hard-working people. That’s why we specialize in serving people who’ve had past credit problems. Sometimes credit problems happened because of unforeseen circumstances, like job loss, medical bills, and even divorce. Other times it can be because of prior abuse with credit that was granted or simply because the person applying for credit has no prior credit history.

Having credit is a privilege that no company is required to offer. As you know, having credit is a matter of trust and a promise, the promise that the person receiving the credit will pay back the company that is providing the credit. When a person’s payment history is not consistent with that promise to pay the loan back, it can become extremely difficult to obtain future financing.

Banks and other lenders are often not willing to take a risk on a person with a bad credit history, which can leave them with few — if any — options. Tronix Country is willing to take that chance, but it is reflected in our higher prices. This is no different than how an insurance company sets its rates for policy premiums. If you’ve been in a lot of accidents, your insurance rate will reflect it. The truth is that we all pay higher prices because of waste, mismanagement, abuse and default. It’s built into the prices of everything we buy.

While we realize our prices are often higher than some other retailers, they tend to be lower than a rent-to-own option. For people who have sufficient cash or can obtain financing from other means in order to make a purchase outright, our program is most likely not for you. If you need your merchandise immediately, we suggest you investigate other alternatives. But for those people without the immediate means and who want to participate in our program, we offer a chance to get your product through our Accelerated Shipping program. We encourage consumers to examine all of their options before making a purchase decision so they can choose what’s best for them and their individual situation.

How is my merchandise delivered?

All purchased large item merchandise is delivered through a major carrier like FedEx or UPS. If you instruct us to deliver to your residence, we highly recommend that you, or another member of the household, be there to sign for the merchandise. Major carriers have changed their policies so that the driver can leave your merchandise at your front door. This opens the possibility of someone taking your merchandise. We always recommend you provide a shipping address where someone can sign for your shipment.

What type of payment plans do you offer?

We offer convenient weekly, bi-weekly (every two weeks), and twice monthly (two times a month) payment plans. It doesn’t matter, we work around your payment schedule, so it makes it easier for you to budget the payments.

Are there any hidden charges?

No. Your payment plan includes the price of the merchandise you’re purchasing plus shipping and handling fees. Sales tax (when applicable) is extra. The only fees we charge is a returned payment fee and an annual fee. No late fees. There is no interest with our program.

I can buy for less someplace else

Yes, typically you either have to pay for the merchandise outright or finance it at excessive interest rates of 20% to 40%. If you can purchase the merchandise outright, that may be a better option for you. If you finance at high interest rates you could end up paying significantly more than you would at Tronix Country. We are not in the business of charging you hidden fees or interest, so you know exactly what you’re paying.

What if I want to return the merchandise, can I?

We want you to be 100% satisfied with your purchase. That’s why we offer a 7 day no questions asked return policy on all electronic items, as long as the product is not blemished and the factory warranty is not voided. For all other products you can take up to 30 days to send back. If you’re not 100% satisfied, simply return the unused item in resalable condition for a full refund or credit back to your Account.

Can I cancel my account?

Yes, of course. While we look for opportunities to retain our customers, you can cancel your account at any time.

What happens if I need to suspend my account for a short period, but want to stay with the program?

We want to work with all of our customers and we realize that sometimes unexpected things can happen. Our policy is that if you suspend your account and then re-activate it, we want you to start over on making the consecutive payments in order to get your merchandise shipped early.

What happens if I miss a payment before receiving my merchandise?

You still can be approved. We realize that sometimes unexpected bills or emergency expenses can put a pinch on your budget. We have a team of credit specialists that work with you to complete purchases and assist with budget and expenses issues.

 

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More Details of Tronix Country's Revolving Charge Program
You can pay off your balance anytime and there is no penalty. Your credit limit, interest rates and other conditions for you to be approved will depend on your credit assessment, which may include requiring you to pay a down payment of up to twenty percent of the purchase amount. Credit limits are issued between five hundred dollars up to thirty-five hundred dollars. We attempt to assess applications in real time and will communicate with you what your credit limit will be. Any information you provide us may be verified by third party sources and you may be asked to provide additional documentation prior to receiving final approval.
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